Performance Systems Analyst Intern (Start ASAP)

Description & Requirements

Picture yourself at one of the world's best places to work, surrounded by teams and people who challenge, support, and inspire you to be extraordinary. 

• Do you want a co-op where your impact is clearly visible and valued?
• Do you want to be an integral part of a small international team (but within a big company)?
• Do you love to solve problems, ask questions, and improve processes?  
• Are you looking for general experience to help you figure out what you want to do when you graduate?

If these sound exciting and would bring you energy, then this might be the co-op for you!

What You'll Do

This position presents an excellent opportunity for students seeking to develop business skills in one of the world's leading consulting firms. A general comfort with computers is necessary; however, more advanced technical skills are not required nor expected. Liberal Arts students are especially welcome to apply.  

In this internship, you’ll be joining as a member of the Professional Development and Performance Product Team. You’ll be helping us build the future of our internal employee performance appraisal system, making it more equitable, efficient, and user-friendly. We are custom-building a “showcase” product with a mix of the best of Bain and vendor resources. This project will have high global visibility and impact our entire employee population. 

Key Tasks and Responsibilities

• You will become a key member of the team by developing an in-depth knowledge of performance management system needs. Comprehensive training will be provided.
• You will assist with the support of our current performance management tools as well as the development of a new performance management tool
• Performance Management Systems:
  1. You will manage end-user queries through maintenance of the system support inbox. Includes setting up new users, answering basic functionality questions, and working with extended tech and talent teams to triage issues
  2. You will conduct standard analysis and audits to support our performance and upward feedback cycles
  3. You will maintain and update documentation on the system and processes as necessary
• New Performance Management System:
  1. You will coordinate end-user application pilots by setting up users, tracking end-user engagement, answering basic questions, collecting feedback, surfacing key takeaways, etc.
  2. You will test new and existing functionality in the application in a variety of scenarios, documenting results and determining potential issues.
  3. You will keep functionality documentation up to date
  4. You will collaborate with design and development vendors throughout the system build.
  5. You will assist with creating and maintaining an internal training website for Bain's new PD and Performance system, including dedicated resource pages by role 
  6. You will write and assist with communications for our champion program including training materials, newsletters, and more, ensuring all language is clear and end-user-centric
  7. You will maintain the Champion Engagement Tracker by regularly recording participation data and analyzing metrics such as engagement from key groups, proactively flagging any trends or gaps in participation
• You will assist with other program and team needs, as required

About You

• Perpetual curiosity and passion for learning new things and expanding your skillset
• Flexibility and comfortability working either independently or with a team
• Taking pride in your work and caring about delivering quality results every time
• Willingness to embrace and explore new business technologies
• Energy from working with a variety of projects, both exciting and routine
• Professionalism and maturity (this is a corporate environment, but we definitely still know how to have fun)
• Taking challenges head-on, especially in relation to technology
• Naturally logical thinkers who love to solve problems
• Great attention to detail – you find the issues that others miss

Key Requirements

• Full-time availability (e.g., Monday to Friday, 40 hours per week) throughout the internship duration
• Located in or able to be located in Boston for the duration of the internship
• Candidates should not be enrolled in ongoing courses or have competing academic responsibilities during this internship
• Strong time management skills and ability to commit fully to the role