PC Support Operations Intern (Start ASAP)

Description & Requirements

What You'll Do

This position presents an excellent opportunity for students seeking to develop technical and business skills in one of the world’s leading consulting firms. This person will work within Bain’s IT department, performing critical functions for our end users. Responsibilities for this role include supporting the Bain IT department’s Boston Help Desk team by collaborating with team members, other members of Bain IT, and our end-users.

Key Tasks and Responsibilities

• You will build and refresh Bain standard software image using Microsoft System Center Configuration Manager
• You will transfer end-user data from non-functional systems to freshly imaged systems
• You will supply support for Help Desk tickets using the ServiceNow ticketing system
• You will track inventory
• You will call in and track repairs for laptops
• You will perform basic troubleshooting for network applications, systems, and components needing repair
• You will set up relocating systems, monitors, and other hardware
• You will install software on machines

About You

• Currently pursuing a Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related focus
• Prior technical support experience preferred
• Excellent communication and organization skills
• Ability to prioritize, multi-task, and meet deadlines
• Is naturally a logical thinker who likes to solve problems
• Proven strong analytical and technological skills
• Ability to self-motivate
• Ability to grasp new requirements, technologies, tools, and concepts
• Takes pride in work and cares about delivering a quality result every time
• Ability to work independently and within a small team
• Competent with Windows 10 and Microsoft Office 
• Ability to lift equipment weighing up to 50 pounds (on rare occasions)

Key Requirements

• Full-time availability (e.g., Monday to Friday, 40 hours per week) throughout the internship duration
• Located in or able to be located in Chicago for the duration of the internship
• Candidates should not be enrolled in ongoing courses or have competing academic responsibilities during this internship
• Strong time management skills and ability to commit fully to the role