Internship opportunity supporting DHS OCIO with technical writing, knowledge management, and documentation development at CACI.
Your Role
Here’s what you will be doing:
- Assist the team managing and maintaining the Knowledge Repository
- Contribute to developing and updating documentation including process workflows, training presentations, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
- Support defining requirements and retrieving content for customer-facing Knowledge Articles
- Collect, organize, and maintain content to ensure accessibility and relevance
- Develop and maintain documentation templates
- Perform documentation reviews and audits to ensure accuracy and quality
- Coordinate and implement quality control activities including Peer Reviews and editing
- Ensure documentation complies with DHS specifications, standards, and project constraints
- Monitor Knowledge Management performance metrics
About You
The company is looking for:
- Ability to obtain DoD Security Clearance
- Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD
- Currently pursuing a Bachelor's or Master's degree in a relevant field such as Information Technology or Computer Science
- Strong writing skills with ability to create clear, concise, and engaging content
- Strong problem-solving and structured thinking skills to transform data into well-organized content
- Ability to gather, synthesize, and analyze information from various sources for comprehensive documentation
- Ability to work independently and collaboratively in a team environment
- Clear and professional communication skills with Subject Matter Experts and Federal government representatives
- Desired: Familiarity with Writing Style guidelines and standards for text and graphics
- Desired: Understanding of products/services to translate complex technical information into simple, engaging content
Compensation & Benefits
- Salary range: $39,400 - $73,500, influenced by location, experience, skills, education, and certifications
- Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off
- Flexible time off benefit
- Robust learning resources
Training & Development
Access to robust learning resources to support professional growth and ambitions.
Career Progression
Opportunities to advance in critical national missions and build a successful career within a high-performing team.
This is a hybrid position requiring onsite work three days a week at CACI’s DSS PMO located at National Harbor in Oxon Hill, MD.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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