Lennar seeks a Customer Care Intern for a 10-week paid internship in Wayne, PA, focusing on customer service and process improvement in homebuilding.
Your Role
Here’s what you will be doing:
- Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
- Support the development and design of process improvement feedback mechanisms
- Help identify challenges and design performance measurement solutions
- Review performance data to measure productivity or goal achievement
- Help define and automate processes and communications related to the Homeowner Experience
About You
The company is looking for:
- Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
- Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
- Authorized to work in the United States
- Valid driver’s license, good driving record, and valid auto insurance coverage
- Verbal and written communication skills
- Interpersonal and customer service skills
- Organizational skills and attention to detail
- Time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office Suite or related software
Compensation & Benefits
- 10-week paid internship
- Potential eligibility for bonuses and commissions
- Comprehensive medical, dental, and vision benefits (for full-time Lennar Associates)
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
- Up to 3 weeks of vacation per year, holidays, sick leave, and personal days
- Everyone’s Included Day – one paid day annually to engage in a meaningful cause
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
- Paid maternity and bonding leave
- Lennar Education Assistance Program (LEAP) providing student loan repayment assistance
- Associate Discount Program through Perks at Work
- Associate Home Purchase Program
- Well-being rewards for wellness activities if enrolled in a Lennar medical plan
Training & Development
The program facilitates development of essential interpersonal and technical skills through onboarding, hands-on training, teambuilding, and working alongside seasoned professionals.
Career Progression
Upon program completion, Lennar may offer high-performing interns full-time positions based on job performance and business needs, with opportunities for future career success and leadership roles.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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