Customer Experience, Health Systems Strategy and Growth Intern (Start ASAP)

Interns will leverage AI-powered tools to analyze customer feedback, collaborate with cross-functional teams, and support marketing and service strategies at Philips, a global health technology company.

Your Role

Key responsibilities include:

• Leverage AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights for marketing and service strategies.
• Collaborate with marketing, service, and customer support teams to identify and share best practices for customer engagement.
• Support initiatives fostering direct connection between frontline staff and customers.
• Assist with monitoring the closed loop process for customer feedback and engage with internal stakeholders through improvement initiatives and feedback sessions.

About You

The company is looking for:

• Currently pursuing a bachelor’s or master’s degree in Computer Science, Data Science, Engineering, AI/ML, Marketing, UI/UX, or Business.
• Demonstrated leadership, teamwork, strong communication, and organizational skills.
• Willingness to take initiative, ask questions, and propose creative solutions to business challenges.
• Comfortable working in a fast-paced, feedback-driven environment.
• Interest in learning and exploring new ways to measure and improve customer experience.
• Openness to exploring how data and AI can drive better decision-making and customer outcomes.
• Strong computer skills including Excel, PowerPoint, Word, and Outlook.
• Ability to meet minimum physical, cognitive, and environmental job requirements with or without accommodation.

Compensation & Benefits

• Paid 3-month internship.
• Hourly pay range in Massachusetts: Bachelor Level $26–30/hour, Master’s Level $33–46/hour, plus overtime eligible.
• Hourly pay range in Tennessee: Bachelor Level $21–24/hour, Master’s Level $30–40/hour, plus overtime eligible.
• Actual pay may vary based on knowledge, skills, experience, business needs, location, and internal equity.
• Details about benefits available.

How to Apply

• US work authorization is required; sponsorship is not available.
• Applicants must reside in or within commuting distance to Cambridge, MA or Nashville, TN.
• Company relocation benefits are not provided.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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