Customer Experience Agent University Grad (Start ASAP)

Ramp is seeking phone customer support operators to provide exceptional service and collaborate with internal teams at a fast-growing financial operations platform.

Your Role

Key responsibilities include:

• Utilize critical thinking to diagnose and resolve complex customer issues with tooling or engineering support
• Work with the support lead on documentation, escalations, product updates, and communication with teams and third parties
• Support customers via phone, email, and chat to help Ramp scale effectively
• Maintain industry-leading customer satisfaction rates
• Provide customer feedback and insights to improve the product
• Learn the Ramp platform thoroughly to maximize customer support effectiveness
• Collaborate closely with account management, product, and engineering teams

About You

What you'll need:

• Ability to work weekends and evenings as needed
• Strong verbal and written communication skills
• Experience providing customer support primarily via phone, with some email and live chat
• Investigative and critical thinking skills
• Desire for ownership and growth in the role
• Experience collaborating with teams outside of support

Compensation & Benefits

• Salary range: $48,000–$70,000 (NYC or SF); $48,000–$65,000 (other locations), hourly with minimum hourly expectation
• Offers equity
• 100% medical, dental, and vision insurance coverage for employees; partial coverage for dependents
• One Medical annual membership
• 401k with employer match
• Flexible PTO
• Fertility HRA up to $5,000 per year
• Work-from-home stipend
• Wellness stipend
• Parental leave
• Relocation support to NYC or SF
• Pet insurance

Training & Development

• Opportunity to learn Ramp’s product and operations in a fast-paced startup environment
• Growth and development encouraged over time

Career Progression

• Role is ideal for recent graduates to gain valuable product knowledge and company insight
• Potential for growth and increased ownership within the company

How to Apply

If you are being referred for the role, please contact your referrer to apply on your behalf.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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