Customer Experience Agent - University Grad (Start ASAP)

Ramp is seeking Customer Experience Agents to provide phone-first support, troubleshoot issues, and deliver empathetic solutions in a fast-paced fintech environment.

Your Role

Key responsibilities include:

• Serve as the first line of support for Ramp customers primarily over the phone, with additional coverage through email and chat
• Troubleshoot customer issues using strong product knowledge, investigative skills, and critical thinking
• Deliver accurate, empathetic, and efficient solutions in a high-volume environment
• Take ownership of escalations, ensuring tickets progress through appropriate internal teams
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
• Meet and exceed key performance standards such as CSAT, QA, and speed-of-service metrics
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights

About You

What you'll need:

• Comfort and confidence on the phone as the primary support channel
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with empathy under pressure
• Excellent verbal and written communication skills
• Ability to quickly learn Ramp’s platform and apply product knowledge
• Persistence in driving issues to resolution with internal teams
• High reliability and professionalism in live support environments
• Comfort working toward performance metrics in a results-driven role

Compensation & Benefits

• Salary range: $48,000-$70,000 (NYC or SF); $48,000-$65,000 (other locations), hourly with minimum hourly expectation
• Offers equity
• 100% medical, dental & vision insurance coverage for employee; partial coverage for dependents
• One Medical annual membership
• 401k with employer match
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental leave
• Pet insurance
• Centralized home-office equipment ordering
• Health and wellness stipend
• In-office perks including lunch, snacks, and drinks
• Budget for intra-office travel
• Relocation support to NYC or SF as needed

This job may close before the stated closing date, you are encouraged to apply as soon as possible

Report this job