Clinical Business Operations Representative (Start ASAP)

The University of Miami Department of Orthopedics seeks a full-time Clinical Business Operations Representative to manage pre- and post-operative patient care and administrative functions in Miami, FL.

Your Role

Here’s what you will be doing:

• Facilitate prompt resolution of pre- and post-care clinical operation issues.
• Obtain and verify patient demographic, insurance, and referral information.
• Review orthopaedic clinical records for completeness, including authorizations and signatures.
• Answer multiple telephones, triage calls, respond to inquiries, and document messages using appropriate software.
• Greet visitors and callers, direct them to appropriate staff, and handle inquiries professionally.
• Work cooperatively with orthopaedic surgeons, providers, and staff to ensure smooth clinical and surgical workflows.
• Provide coverage for co-workers’ responsibilities as needed.
• Promote effective communication among physicians, managers, trainees, and staff.
• Maintain confidentiality of patient information in compliance with HIPAA and departmental policies.
• Adhere to University and departmental policies and safeguard University assets.
• Assist with coordination of orthopaedic surgical care overload, including scheduling and authorizations.

About You

The company is looking for:

• High school diploma or equivalent.
• No previous experience required.
• Skill in data entry with minimal errors.
• Effective oral and written communication skills.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and collaboratively.
• Commitment to the University’s core values.

How to Apply

Current University of Miami Staff, Faculty, or Temporary employees should log in to Workday to use the internal application process. For others, follow the application instructions provided by the University.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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