Bilingual Trade Issues (Portuguese/English Fluent) (Start ASAP)

Join Interactive Brokers as a Financial Services Representative to resolve client issues and support global electronic brokerage platforms in a hybrid work environment.

Your Role

Key responsibilities include:

• Resolving routine and complex client service issues with sound judgment and courtesy.
• Managing cash deposits, withdrawals, position transfers, and account administrative functions.
• Providing information on product availability, exchange, clearing, depository functions, order types, routing logic, and order status.
• Addressing trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
• Explaining margin calculations, commission structure, interest, and fees.
• Coordinating with local and international Client Service divisions and external departments such as Programming, Clearing, Cashiering, and Compliance.
• Using computerized systems for tracking, information gathering, and troubleshooting client issues.

About You

The company is looking for:

• Bachelor's or Advanced Degree.
• Fluency in Portuguese (speaking, reading, and writing).
• Experience in financial services (brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.
• Strong verbal and written communication skills for telephone, email, and online chat client inquiries.
• In-depth understanding of stocks, securities, options, futures, options on futures, foreign exchange, and fixed income.
• Working knowledge of exchange operations, regulations, product offerings, execution platforms, rules, and margin methodologies.
• Additional language skills are a plus.
• Self-motivated with the ability to work with minimal supervision.
• Excellent collaboration and communication skills.
• Outstanding organizational and time management skills.

Compensation & Benefits

• Competitive salary, annual performance-based bonus, and stock grant.
• Retirement plan 401(k) with competitive company match.
• Comprehensive health and wellness benefits including medical, dental, vision, and company-paid medical healthcare premium.
• Wellness screenings, health coaches, and counseling services through an Employee Assistance Program (EAP).
• Paid time off and generous parental leave policy.
• Daily company lunch allowance and fully stocked kitchen with healthy breakfast and snack options.
• Corporate events including team outings, dinners, volunteer activities, and company sports teams.
• Education reimbursement and learning opportunities.
• Modern offices with multi-monitor setups.

Training & Development

Education reimbursement and learning opportunities are provided to support professional growth.

How to Apply

Submit your online application for consideration.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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